How Automatic Cart Recovery Works on Shopify
Understand the event, timing, calling, discount, handoff, and attribution flow behind automatic Shopify cart recovery.
Published by Winback AI ·
Shopify provides the checkout signal
The recovery workflow begins when a checkout is created or updated and remains incomplete. Winback AI uses the contact information the shopper entered at Shopify checkout; it does not need a storefront popup.
The workflow waits, checks, and contacts
A short configurable delay avoids contacting shoppers who are still completing payment. Before outreach, the system should confirm the order was not completed and the shopper is eligible under the merchant's calling rules.
- Check order status before every attempt
- Apply timezone-aware calling windows
- Stop after conversion or opt-out
Outcomes return to the dashboard
Answered status, conversation outcome, FuseCode delivery, live handoff, and recovered order attribution should be visible to the merchant. This makes the automation auditable rather than a black box.